RETURNS POLICY

Personalised items

As our personalised items are customised to your specifications, these cannot be returned. If your item is faulty, please follow steps listed below under 'If the gift arrives damaged or is faulty'.

Deliveries Returned to Us

Occasionally a parcel will be returned to us for one of the following reasons:
(a) A card was left but there was no response from the recipient to arrange re-delivery.
(b) A card was left but the recipient did not pick up the package from the post office or newsagent.
(c) The address details are incorrect or insufficient.
(d) The delivery was refused.
(e) There was no access to a secure building or complex to deliver or leave a card.
(f) The courier could not contact the recipient and there was nowhere safe to leave the parcel.
If a parcel has an incorrect address and our couriers are unable to call the recipient to verify, the parcel will be returned to us. Parcels cannot be redirected while in transit and will need to be returned to us before being sent to the new/correct address. We will inform you via email within three business days of the parcel being returned to us. An applicable redelivery fee will apply, to facilitate the delivery of the parcel to the same or an alternative address. Orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.

If the gift arrives damaged or is faulty

We do everything in our power to ensure that your gift arrives in perfect condition, however occasionally deliveries do sustain damage in transit or a product may be faulty. If you receive a gift that is not in perfect condition, please follow these steps:
(a) Take photos of the damage (if visible) and send them to This email address is being protected from spambots. You need JavaScript enabled to view it. so that we may assess the damage.**
(b) If no damage is visible or if the item is faulty or not as described on our Website, contact us on 0421 905 195 or This email address is being protected from spambots. You need JavaScript enabled to view it.
(c) Let us know how you would like the return to be processed:
- Exchange for another item
- Refund to the original PayPal or Stripe account used
(d) The return must be received within 30 days of the original date of dispatch.
**Damaged or faulty items are assessed on a case by case basis, hence the importance of sending photos.